I am using the out of the box topic of raising an incident i.e 'Open IT ticket' . The pre built topic is in ITSM Virtual Agent Conversations application but when I am duplicating it in Global application then its not getting executed properly and throwing error in the chat window, Help me in resolving that, Thanks in advance.
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I had the same issue, we are using Virtual agent for ITSM. Planning to upgrade to Paris, is it best to duplicate the topics within scope 'ITSM Virtual Agent conversation' or Global?
@Mark - Thanks for your articles, very informative
