Is it possible to get output from topic block?

Dotychczas · ‎06-30-2022

Hello Experts,

in virtual agent I have a topic block called "Survey" which I added to my setup topic. I would like to display link depending on choices made in survey. Is it even possible?

Kind Regards
Kuba

nilimadesai · ‎07-02-2022

Hello,

You can define the output in the survey topic block based on user input selections and use them in the Survey topic. See the image below for where to define the output.

If I have answered your question, please mark my response as correct and/or helpful.

Regards,

Nilima

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Thiago · ‎02-12-2025

I tested it on the client instance and on my PDI, and it didn't work, that is, the topic block variables don't appear in the main topic.

Thiago · ‎02-12-2025

I came back to say that it worked as recommended by nilimadesai.

nilimadesai · ‎07-09-2022

To add to Chris's update, you can refer to 'Submit A Request' Topic as an example which has few examples of Topic block output usage.

If I have answered your question, please mark my response as correct and/or helpful.

Regards,

Nilima

Smriti Rastogi · ‎08-11-2022

Hi Nilima,

Let's say I want to create a topic block - Incident Information Card Layout

Now any incident sys id can be passed as a input to this topic block and it should show those fields specified on the card to the user.

Could you suggest any approach by which I can pass input to this topic block ?