Just refresh portal content not Virtual Agent conversation

Junyu · ‎02-20-2022

Dear all,

I have a question:

I currently use SP portal. When I use Virtual Agent to redirect users to a Catalog Item page under SP portal, I hope the conversation of Virtual Agent will not be refreshed (The page is refreshed but the VA won't be refreshed). What should I do?

Thanks a lot!

Mark Roethof · ‎02-20-2022

Like I mentioned, that's just how it works.

I can imagine that you could work around this when creating a custom portal. Though with Agent Chat configuration and Service Portal or Employee Center, that's just how it works.

Kind regards,
Mark
2020-2022 ServiceNow Community MVP
2020-2022 ServiceNow Developer MVP

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Junyu · ‎02-23-2022

Hi @Mark Roethof

When I click on the article, instead of jumping out of a new page, just refresh the original page (but not including VA).

And you mean Agent chat can't achieve it? So can writing a virtual agent in the widget to achieve this effect?