Just upgraded to Vancouver and Virtual Agent Flow not working as it is in Tokyo
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08-31-2023 03:59 PM
Just upgraded to Vancouver and the 'Get Greeting' in my VA Flow is not working the same.
Web client url http://....../sn_va_web_client_app_embed.do?sysparm_branding_key=enact&sysparm_skip_load_history=true&sysparm_email=&sysparm_url=.......
If the user is not logged in, the user should be asked for their name and email. That is not happening. Flow always assumes it has the email data (displays 'undefined' for email) and goes down the 'Logged in User' path. (which is incorrect).
Why is the decision code below behaving differently now?
If user is logged in the code is:
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09-01-2023 06:12 AM
Hi @clyon ,
Could you check if the email context variable is available in the conversation interface>Setting> General> context variables?
Thanks,
Hemant
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09-05-2023 07:47 AM
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11-27-2023 08:44 AM
Any other thoughts on this. We have since upgraded to CSM Pro and this is still not working.