Live agent - Survey link

poornimanar
Giga Contributor

I need a help on the post chat survey, 
I have created a record in survey designer and added that into my queue-post chat survey record ,Its now triggering the survey link but it is happening only when user ends the chat not when agent ends the chat.
I have also checked the box requester ended and it still does not work.
Could someone please help how can this be fixed?

1 REPLY 1

GlideFather
Tera Patron

Ahoy @poornimanar,

 

could you possibly share some configuruations you made? and the assessment trigger to review?

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Answers generated by GlideFather. Check for accuracy.