Live agent - Survey link

[poornimanar]

I need a help on the post chat survey, 
I have created a record in survey designer and added that into my queue-post chat survey record ,Its now triggering the survey link but it is happening only when user ends the chat not when agent ends the chat.
I have also checked the box requester ended and it still does not work.
Could someone please help how can this be fixed?

[GlideFather]

@poornimanar the last option is to play with the conditions.

Try to simplify "type is chat" and remove everything else, does it work?

No, it's issue already detected.

Yes, add one more condition "type is chat + state changes to closed", validate: works or not.

And do it step by step to identify the culprit.

Perhaps the condition can be tweaked.

E.g. 1) type is chat && 2) state is closed or cancelled

Something like this..

Good luck!

[poornimanar]

Hello @GlideFather ,

Thanks for the response
I dont think issue is with the conditions, because link is triggering when user or admin as an agent ends the chat, But not happening only when agent ends the chat which means some OOB ACLs or roles are blocking.