Modify CSS for Virtual Agent Without Using the Widget

[syed_but_not]

Hi all, 

I'm trying to figure out if we can modify the CSS for our Virtual Agent on our service portal specifically for mobile as we're running into some issues. I found a Mobile SCSS section in the sn-va-sp-widget, the issue however is that I don't believe we use this widget. When I scroll down to the "Pages" tab there are no pages listed there and changes that I make to, for example, the background color of the button don't have any effect. We've included the Agent Chat/Virtual Agent on our portal by defining what portal it appears in via Service Portal Agent Chat Configurations instead it seems, so I'm not sure how I can modify the CSS

[Muralidharan BS]

For Now mobile app you can create a theme record in - sys_sg_client_theme

There are no much customization available specifically to the virtual agent but you can bring in your company theme to the mobile app entirety.

https://docs.servicenow.com/en-US/bundle/vancouver-mobile/page/administer/tablet-mobile-ui/task/sg-c...

[syed_but_not]

Hi, I'm not referring to the Now Mobile app, I am talking about the service portal accessed through a mobile web browser