NLU not working for one Intent

[Gil6]

Hi Community, 

I cloned the Set topic NLU model to add our own intent and utterances for our greetings Set up topic, I trained/tried/published the model, mapped it to the our Greetings set up topic in the VA designer, But its not working in the VA designer 'Test Active Topics' option, neither in the Service Portal.

The weird thing is that if I go to the Conversational Interfaces >Virtual Agent> Custom Greetings & Set up and Click the 'test' option, the NLU works fine. So, not sure what's happening.

If someone else has faced that issue before or know how to solve it, please share the solution with me. I have spent many hours trying to solve it with no luck.

I opened a case with SNOW (CS7185091) but they only recorded the behavior, I haven't receive a solution.

Env: ptnrdev

thanks and regards,

[Gil6]

Hi Linda, 

that's interesting, could you share an screenshot with an example of that? It would be nice to do something similar. Users always are always creative.

thanks, 

[Lynda1]

Some test the bot asking how to make a cake or something along those lines.

I have a single output html component in the topic that states this

This all it is  of course there is a NLU attached

For those that say Hi, Hello, I need help or anything along those lines the topic looks like this

The input component has Enable NLU turned on,  if the NLU finds nothing, the AI Search fallback kicks in.