not getting cloud dimenion logo on virtual agent in simulator? could anyone help me here?

manmathpanda
Giga Guru

Dear Developers,

I am working on the VA simulator while i am facing issue in getting the  cloud dimenion logo on virtual agent  . Please help me on this.

update the Virtual Agent branding to match Cloud Dimensions’ branding

• Cloud Dimension’s logo has been attached to the 'Update Virtual Agent Branding' story. Download the logo to your computer.
• Replace the NOW logo with Cloud Dimensions’ logo
• Update the Chat Header text to Cloud Dimensions
• Update the Chat Header Background color to #1F5FA0 (that is a "zero", not an "O")
• Update the Chat header font color to #7F8FA9
1 ACCEPTED SOLUTION

Miguel Donayre
ServiceNow Employee
ServiceNow Employee

Hello,

In the VA simulator instance, you have to look in the Stories module. In there you will find the Story mentioned in the task steps. I have attached the image to this post to make it easier for you.

find_real_file.png

View solution in original post

6 REPLIES 6

Ardalan
Tera Contributor

About: Virtual Agent Micro-Certification Assessment Simulator (San Diego) (Course) Update Virtual Agent Branding (Content)

Here are the detailed steps:

1)  In the related Instance go to  "All > Agile Development > Stories" .

2) in the "Short description" filed search for "Update Virtual Agent Branding" record.

3) Open the record to get/download the required logo image file "cloud-dimensions-logo_blue.png".

4) Then go to  "All > Conversational Interfaces > Settings".

5) From there get to the "General > Branding > Default Branding" records.

6) Do the necessary changes as per the task and "Save".

7) Validate the task and move on to the next step.

 Note: The Screenshots are from the module Instance (San Diego) release, Patch-1.   

renatasanto
Tera Contributor

Cloud Dimension’s logo has been attached to the 'Update Virtual Agent Branding' story. Download the logo to your computer.

All  > Agile Deveçopment > Stories > Filter: Short Description = Update Virtual Agent Branding > Download cloud-domensions-logo_blue.png.

 

Replace the NOW logo with Cloud Dimensions’ logo 

Update the Chat Header text to Cloud Dimensions

Update the Chat Header Background color to #1F5FA0 (that is a "zero", not an "O")

Update the Chat header font color to #7F8FA9

All > Agile Deveçopment > Stories > Filter: Short Description = Update Virtual Agent Branding > Chat Header Logo > Update image > Chat Header: Cloud Dimensions > Chat Header Background color: #1F5FA0 > Chat Header font: #7F8FA9 > Update.