Queue waiting number in Virtual Agent

[sarabjeet]

Hi,

I want to know is there any way in VA so we can define the queue waiting number while our chat is routed to Live Agent.

For Example- If have choose option to contact to live agent and all agents are busy and there are 3 other people waiting for the agents. So my queue waiting number should be 4 and visible to me.

[Mark Roethof]

Nice one!

Kind regards,
Mark

[Muralidharan BS]

Thank you Mark!

[sarabjeet]

Hi Murali,

i tried the same way you told me but its not working

[Muralidharan BS · Accepted solution]

Hi Sarabjeet,

I tried the same thing and it worked for me. But can you try this script in backgrounds and see the result. Also manually check in chat_queue_entry table and see the logs in the debug.

var chq = new GlideAggregate('chat_queue_entry');
chq.addQuery('state=1');
chq.addAggregate('count');
chq.query();
if(chq.next())
gs.info( 'Your wait position is: ' + (parseInt(chq.getAggregate('count'))+1));

[sarabjeet]

Thanks  a lot Murali for all the help!!!