Hello Everyone,
When using the Record Producer Flow Action in Virtual Agent, how do you structure the text in "Catalog Item Inputs (string)" field?
I've tried expressing the data via JSON format, both typed and using the script option, but have not been successful in creating a record with data passed from VA.
We adjusted our workflow a little bit to accomplish our goal.
Our intended design was to create an Incident when someone reports a broken printer through our virtual agent. Instead of using the record producer action, we used the create record action instead:
Fields (template_value) requires a string formatted as an encoded query string. Here is the script to generate the string to pass the variables to the action:
(function execute() {
var incTemplate = '';
incTemplate += 'caller_id=';
incTemplate += vaInputs.user.getValue();
incTemplate += '^u_primary_contact=';
incTemplate += vaInputs.contact_info;
incTemplate += '^contact_type=virtual_agent';
incTemplate += '^category=hardware';
incTemplate += '^u_affected_location=';
incTemplate += vaInputs.specific_location;
incTemplate += '^short_description=';
incTemplate += vaVars.short_desc;
incTemplate += '^description=';
incTemplate += vaVars.full_desc;
incTemplate += '^EQ';
return incTemplate;
})()
(Note for anyone not familiar with scripting in VA: vaInputs object includes any input values from the user in the conversation, and vaVars object contain script variables).
