Reference Choice Validation Message

Yasmin · ‎07-28-2020

We are using Reference Choice control to check for HR cases for user. We notice that If the user has only 1 single active case, the VA displays a message to confirm if that is the case the user wants to check (see image below). Is there a way to modify such message or not show this message and show the case card straight away? I could not find where this confirmation message is coming from in the Designer section.

On the other hand, when the user has >1 active cases, the reference choice does use the prompt message I input within the control: "Which case would you like to check"?

I'm curious to see where that single active case prompt message is coming from. Any ideas if it can be modified?

Thank you!

nilimadesai · ‎08-06-2020

Hi Yasmin, For Reference Choice controls, this issue happens when only 1 record is returned and there is either no other options for user to opt-out in the list that is presented, OR, there is no Confirmation set in the node control's Confirmation. This is one of the scenarios, VA shows the Yes/No message to user to get their confirmation...issue is that the message is not worded in the best way and has capitalization issues such as 'Your Case' in your example, which is likely the node control name.

To work around this, there are at least 2 of the approaches below you could take, and there could be more.

Option 1) Add a conditional Confirmation text in your node control that checks for 1 record returned and displays your custom confirmation (instead of the VA system confirmation you are seeing). If you go this route, when user selects No, VA sets that node control value to Empty, so that will need to be handled in your flow.

Option 2) In your Reference Choice list script, add an additional push call as per example below, which allows the user to opt-out of the single record if they wish to.

Hope this helps.

View solution in original post

nilimadesai · ‎08-06-2020

There should be out of box examples for Option 2) you can refer to.