Unable to add custom greetings setup topic to Default chat experience in Vancouver release?
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‎12-06-2023 04:27 AM
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‎12-06-2023 11:16 PM
Hi @Tejasr1,
Could you try clicking on the magnifying glass beside the Personalized Greeting topic? post that Set the custom greeting topic Greeting topic.
I hope this helps!
Regards,
Hemant
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‎12-06-2023 11:45 PM
Thanks for the reply.
After clicking on the magnifying glass it only shows OOB set up topics.
Did I required to repair and reinstall the plugins?
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‎12-06-2023 11:55 PM
@Tejasr1 Navigate to Virtual Agent Designer > Open the custom Greeting topic > Check in the properties Section, if the Type --> Setup Topic and published.
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‎12-07-2023 12:03 AM
@Hemant Goldar
Setup Topic is already publish.
Do I need create custom chat experience the try to select setup toipic?