Hello Community,
Unable to show the promoted topics in teams, already followed link-
https://www.servicenow.com/community/virtual-agent-nlu-articles/conversational-integration-with-micr...
Are promoted topics visible in Microsoft Teams?
Yes, you can make promoted topics appear in Greetings when using Microsoft Teams. Create a new 'Custom Greetings & Setup' record, and for the condition, set 'devicetype' IS 'teams'. Then add the promoted topic you want to appear in Teams. Since it's a new record, don't forget to add Setup Topics like greetings and fallback too.
Please help with your inputs,
Thank you.
