VA closing conversation when key words are used in utterance

azheaz
Tera Contributor

Hi all,

I'm having a strange issue with our instance of Virtual Agency. For some reason, when someone types a phrase containing the word 'conversation', it forces the Closing Conversation setup topic to run and ends the conversation.

azheaz_0-1699595843008.png

We are using a duplicate of the OOTB setup topic for this, its got an extra text bot response.

 

1 ACCEPTED SOLUTION

Lynda1
Kilo Sage

Since that is a Topic you want to control when it appears turn these two off in the Topic

Lynda1_0-1699630851533.png

 

View solution in original post

2 REPLIES 2

Lynda1
Kilo Sage

Since that is a Topic you want to control when it appears turn these two off in the Topic

Lynda1_0-1699630851533.png

 

azheaz
Tera Contributor

Oh, thanks; I thought this was already turned off, but it wasn't. Good pick up 👍