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11-09-2023 10:07 PM
Hi all,
I'm having a strange issue with our instance of Virtual Agency. For some reason, when someone types a phrase containing the word 'conversation', it forces the Closing Conversation setup topic to run and ends the conversation.
We are using a duplicate of the OOTB setup topic for this, its got an extra text bot response.
Solved! Go to Solution.
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11-10-2023 07:41 AM
Since that is a Topic you want to control when it appears turn these two off in the Topic
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11-10-2023 07:41 AM
Since that is a Topic you want to control when it appears turn these two off in the Topic
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11-12-2023 02:32 PM
Oh, thanks; I thought this was already turned off, but it wasn't. Good pick up 👍