vaVars.open_ticket_info - Where I can find?

[disconnected_01]

Hello,

I am struggling with finding the value of the vaVars.open_ticket_info , can anyone help me to find this one since we have requirement to change the message which is in this variable,

Thank you 🙂

[Hemant Goldar · Accepted solution]

Hi @disconnected_01,

Search for the topic -Dynamic Greeting Topic. in Designer.

In the topic, you will find the node- Get Open tickets there you will get - vaVars.open_ticket_info 

I hope this helps!

Regards,

Hemant 

**Please mark my answer correct or helpful based on the impact**

[Wardma]

Im having trouble modifying the link in the Get Open Tickets node which ultimately comes down to the Open Tickets Script. After I append the link, vavars.portalname); to vavars.portalname + '?id=thepageiwant'); it attempts to go to the page and still adds %3Fid%3Dmy_requests to the URL for some reason. I want to remove the my_requests from my URL and add where I want the end user to end up. Any idea where I can get this to go where I want it?