Virtual Agent - Consumer field not displaying

[JLeong]

Hi Guys,

I can't figure out how to make the Consumer field visible to our VA Dashboard Viewer user group.

Database view - va_view_conversation_interaction_task

I created Read and Report View ACLs in the following table:

1. interaction 
2. sys_cs_conversation
3. sys_cs_coversation task 

What am I missing?

Thanks in advance.

[Allen Leo]

Did you ever find an answer to this issue? I am experiencing the same.

[JLeong]

No 😞

[Allen Leo]

Thanks for the quick response. With full admin in subprod I can see the data without issue, only in Prod is it blank. It must be ACL related, I will investigate further. 

[JLeong]

Please let me know once you figure it out.

Thank you!