Virtual Agent - Consumer field not displaying
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09-24-2024 06:38 AM
Hi Guys,
I can't figure out how to make the Consumer field visible to our VA Dashboard Viewer user group.
Database view - va_view_conversation_interaction_task
I created Read and Report View ACLs in the following table:
- interaction
- sys_cs_conversation
- sys_cs_coversation task
What am I missing?
Thanks in advance.
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10-24-2024 11:43 AM
Did you ever find an answer to this issue? I am experiencing the same.
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10-24-2024 11:54 AM
No 😞
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10-24-2024 11:59 AM
Thanks for the quick response. With full admin in subprod I can see the data without issue, only in Prod is it blank. It must be ACL related, I will investigate further.
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10-24-2024 12:02 PM
Please let me know once you figure it out.
Thank you!