Virtual Agent News Article Result URL is undefined

[Suzanne H]

I am new to configuring Virtual Agent and EVAM so I might have done all the wrong things here so I'll explain what I need.

Scenario: Employee goes to the Employee Center portal, opens Virtual Agent, types in words to search and get's a News Article as one of the results. The employee clicks on the News Article Headline but the url is undefined.

        Sorry, the item you're looking for isn't available
        This may be because it has access restrictions, is no longer active, or the URL has changed.

Go to News Center

https://instancename.service-now.com/portal?id=cd_news_article&sys_id=undefined

Obviously, we want the employee to see the article.

I thought the issue was in the action payload definition but I've tried several iterations and get the exact same error message and url.

I've aded the EVAM datasource to the EVAM definition, created EVAM Action definitions, View configurations, and View templates. Am I missing something?

[Vijayalakshmi P]

Hello @Suzanne H 

Pls check the VA Topic that populates the article sys_id.

[Suzanne H]

Thanks for your response. What should I check the topic for exactly?

[priyankaverneka]

Hi Suzanne,

We are facing a similar issue. Could you please let us know if this was resolved and if so, please let us know the resolution.