Virtual agent Proactive triggers working only in Incognito mode

[Community Alums]

Hi Experts,

We are facing issue  that Virtual agent Proactive triggers are working only in Incognito mode only and not it normal browser,

Is anyone else facing the same issue?

Please do let us know.

Thanks,

Anu

[Mark Roethof]

Hi there,

Haven't experienced such as you described or haven't heard anyone on this.

Is this only for your user? Or also colleagues? Perhaps what browser are you using? Was this behavior always the case or since recently (a change, a patch/hotfix/release perhaps)?

Other details you can share?

[Mark Manders]

Did you resolve this? You asked the question twice and got an answer and didn't reply to the questions asked, so I assume you solved it. Can you let us know how?