Virtual Agent Profile Icon Not Updating

DhruvB · ‎03-16-2025

I created a Bot Profile in ServiceNow with an image, but it still displays the default Virtual Agent branding image instead of the uploaded picture

Dr Atul G- LNG · ‎03-17-2025

Try cache.do and check.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

AnirudhKumar · ‎03-16-2025

I think the image needs to be in the Live Profile (live_profile) table.

What do you see when you click on the info icon of the Bot Profile field?

The image needs be present as shown in the second picture.

DhruvB · ‎03-16-2025

I have uploaded the picture already but it is not reflecting it rendering the default branding of virtual agent

Murthy Ch · ‎03-16-2025

Hi @DhruvB

So, in the bot profile which you given "ITSM Virtual Agent" in that (live_profile) record I believe you have updated the photo which you want to display. If yes, it will work. I tried in my PDI and it worked fine. See below:

(=tested)

Thanks,
Murthy

DhruvB · ‎03-16-2025

Hi @Murthy Ch

I have done the same thing its not working