Virtual Agent Profile Icon Not Updating

[DhruvB]

I created a Bot Profile in ServiceNow with an image, but it still displays the default Virtual Agent branding image instead of the uploaded picture

[Dr Atul G- LNG · Accepted solution]

Try cache.do and check.

[DhruvB]

Thanks @Dr Atul G- LNG 

[PaulC7202654938]

The image type must be .SVG