Virtual Agent Vs Virtual Agent Lite capability comparison chart

[ivychan]

Hi,

I am looking for a comparison chart that list the Virtual Agent vs Virtual Agent Lite capabilities / features. I wasn't able to search for any relevant one. Does anyone have it or can refer me to any relevant documentation?

Thanks!

[Victor Chen]

See documentation of Virtual Agent Lite here for features and limitations: https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/virtual-agent/concep...

[ivychan]

Hi Victor,

Thank you for the documentation shared. I read that document before but I was actually looking for a comparison chart which summarizes the difference between Virtual Agent and Virtual Agent Lite...

BTW, I would like to clarify on the 'Duplicate and publish Virtual Agent Lite topics'.

I noticed that I was able to duplicate the read-only topic in VA Lite but wasn't able to change the flow. So was wondering what's the purpose of duplicating a topic without ability to edit it? Would you be able to address this question of mine?

Thanks again.

[Victor Chen]

There's no summarized comparison chart available, it's detailed in the documentation. 

You raise a good point about the usefulness of duplicating a topic with VA Lite. We'll look into that. 

[Rahul Priyadars]

Very Nice Comparison Chart.

Regards

RP