Add users to watachlist using the flow designer

smithro
Tera Guru

Hi All,

 

I am looking to make a simple flow in Flow Designer:   When an incident has a category of XYZ, I would like to add 5 names to the Watch List of the incident, upon creation.  

 

However, when I try to create an 'update record' action, the Watch List field isn't giving me a reference field to look up the users.  It looks like a simple string field.

 

Anyone know how to complete this flow?

 

Regards,

Bob

 

 

1 ACCEPTED SOLUTION

Joe S1
Kilo Sage

Hi Bob,

 

It is a simple string field, however if you just put the user's name in the string field and have them comma separated they'll be added to the watch list of the INC.

JoeS1_0-1682452724121.png

JoeS1_1-1682452753004.png

JoeS1_2-1682452775501.png

 

View solution in original post

2 REPLIES 2

Joe S1
Kilo Sage

Hi Bob,

 

It is a simple string field, however if you just put the user's name in the string field and have them comma separated they'll be added to the watch list of the INC.

JoeS1_0-1682452724121.png

JoeS1_1-1682452753004.png

JoeS1_2-1682452775501.png

 

smithro
Tera Guru

Hey....that worked!  Thanks for your quick assistance Joe!