Bi-directional Integration with Jira with IntegrationHub and Flow Designer

[Community Alums]

Hello,

I configured bi-directional Integration with Jira with IntegrationHub and Flow Designer. For inbound (from Jira to ServiceNow), it is showing "No decisions matched" in logs in ServiceNow. To create Jira WebHook Routing Policies, I took the reference from the OOTB record. And in Jira, I register a WebHook.

For outbound (from ServiceNow to Jira), it is working fine. 

SS:

How do I resolve this?

Thank you!

[Kiran Raddy]

@Community Alums 

I am facing the same issue. Outbound is working as expected. For inbound, getting "No decisions matched" in logs.

[Community Alums]

Hello @Kiran Raddy ,

You created a new decision record in the sys_decision_question table OR modified the OOTB one?

[Kiran Raddy]

Hi @Community Alums 

Modified the OOTB one. Just changed the Answer with newly created subflow.

[Community Alums · Accepted solution]

Hello @Kiran Raddy ,

I tried multiple things, but anything did not work for me. Finally, I took these steps, and they worked for me:

1. I uninstall "Jira Spoke" and reinstall it again, referring to this video (and performed the entire steps the same): https://youtu.be/lqnOurQlM_U

2. As I am testing this integration, my Jira instance is a demo instance, not a client environment, so I create a new Jira instance, not using the earlier one.

3. And my ServiceNow instance is domain-separated, so I configured everything on the global domain this time and gave the correct conditions in flow so that it runs on the required domain.

@Kiran Raddy , I'm hoping it will work for you too.

Thank you!