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Can't use Send Notification or Send Email as a reminder for pending Approvals for Approvers

BenFan
Tera Expert

Hi

 

I am trying to set up a reminder for approvers that they have a pending approval request in a Flow Designer flow for my Service Categories, but I am running into an issue. See screenshots RITM0017725-1 - RITM0017725-4, where I use the Send Notification, and when I tested the flow for the request, the flow failed when it got to the notification.

 

I tried using Send Email, too, but I could not add the Approver to the "To" field. See RITM0017725-5 - RITM0017725-6. I am not sure what I am missing.

2 REPLIES 2

Tanushree Maiti
Kilo Patron

Hi @BenFan 

 

Refer : Approval Reminder Using Flow Designer

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:

Based on the YouTube video on Refer: Approval Reminder Using Flow Designer do I actually need to create a separate flow outside of my Service Category request flow just for approval reminders?