Can't use Send Notification or Send Email as a reminder for pending Approvals for Approvers

BenFan
Kilo Guru

Hi

 

I am trying to set up a reminder for approvers that they have a pending approval request in a Flow Designer flow for my Service Categories, but I am running into an issue. See screenshots RITM0017725-1 - RITM0017725-4, where I use the Send Notification, and when I tested the flow for the request, the flow failed when it got to the notification.

 

I tried using Send Email, too, but I could not add the Approver to the "To" field. See RITM0017725-5 - RITM0017725-6. I am not sure what I am missing.

1 ACCEPTED SOLUTION

@Tanushree Maiti, Okay, so I need to add the actual approver email ID for this to work? What if each requestor have different approvers? How do I ensure the approval request reminder is sent to the correct approver?

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5 REPLIES 5

@Tanushree Maiti, Okay, so I need to add the actual approver email ID for this to work? What if each requestor have different approvers? How do I ensure the approval request reminder is sent to the correct approver?