We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Can't use Send Notification or Send Email as a reminder for pending Approvals for Approvers

BenFan
Mega Guru

Hi

 

I am trying to set up a reminder for approvers that they have a pending approval request in a Flow Designer flow for my Service Categories, but I am running into an issue. See screenshots RITM0017725-1 - RITM0017725-4, where I use the Send Notification, and when I tested the flow for the request, the flow failed when it got to the notification.

 

I tried using Send Email, too, but I could not add the Approver to the "To" field. See RITM0017725-5 - RITM0017725-6. I am not sure what I am missing.

1 ACCEPTED SOLUTION

@Tanushree Maiti, Okay, so I need to add the actual approver email ID for this to work? What if each requestor have different approvers? How do I ensure the approval request reminder is sent to the correct approver?

View solution in original post

5 REPLIES 5

@Tanushree Maiti, Okay, so I need to add the actual approver email ID for this to work? What if each requestor have different approvers? How do I ensure the approval request reminder is sent to the correct approver?