Flow Designer action "Ask For Approval" -- send approval req to manager of group?
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3 weeks ago
I am familiar with building flows that send approvals to groups. However, I have a request from a customer to send an approval to the manager of a group.
I'm not seeing anything in the Flow Designer GUI that would do this, and my queries to co-workers, AIs, and the internet haven't yielded a clear answer.
Is anyone aware of a way to do this in Flow Designer without scripting it?
If scripting is the only answer, would anyone be able to help get me started with a script that would do this? I'd like to specify the group and have the approval go to the manager (sys_user_group.manager).
Thanks!
CSA, Senior Enterprise Application Analyst
ServiceNow DevOps
Children’s Health System of Texas
Dallas, Texas, USA
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3 weeks ago
It you want to minimize customization and scripting, you could always have a record look up action to get the group object. Then dot walking to the groups manager and pass that to the approval action. If wanted to make that reusable you could package those two actions into a subflow and output if it was approved or not (RITM/Group as inputs). Then you could use it multiple times in multiple flows.
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3 weeks ago
Best way -> include group manager as group member and rest will be taken care OOTB
OR
You can use scripted flow approval and then grab the group members and concatenate that with group manager and then use it in inline script
Scripted Approvals in Flow Designer with Flow Variables
something like this
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hi @David Hepburn ,
I think @jonsan09 is right. Why don't you just lookup the group using "Lookup record" step and then while using "Ask for approval" action put approval for "Lookup record.manager".
It is OOB and should work.
If our answer helps then please mark it helpful & accept the solution.
Thanks,
Utpal

