Flow Designer Approvals for catalog items

[Community Alums]

Hi community,

I am trying to create this workflow inside of catalog item via flow designer:

User Story:

As a user, I want to have options to request a software so that I can install applications I do not have access to on my desktop. 

Acceptance Criteria:

Given the application I selected requires a license, when I select the software , then an approval is sent to my manager.  If rejected, ticket is closed. If accepted it goes to the approval group for the software.

Given the application I selected does not require a license, when I select the software, then it goes to the service desk to resolve my request. 

I already added data to the application software table. I cannot lookup the variables i created inside the catalog item from that reference table in flow designer to create the conditions for the approval. Am I using the correct solution?

[Community Alums]

I cannot figure out what I am doing wrong. The first ask for approval action completes without approving. 

But the second waits for approval. Can someone help?

1st approval

second approval

whole flow

[Community Alums · Accepted solution]

I added a wait for condition and it fixed the problem. 

Final flow.

[Stephanie Barne]

Thank you for posting this info! I'm trying to do almost this exact same type of flow. I've reviewed the photos within your posts and am trying to mimic it. Could you expand on what you're doing in steps 6 - 8, and then steps 10 - 14? 

I'm hoping to create a similar flow where an approval is sent to a manager, and then if approved, another approval is sent to a higher group. If it's rejected at any point, the parent RITM's approval field is updated to rejected. If it's approved at the manager level, it still shows "Requested"; another approval is then sent to the higher group, if approved, then the parent RITM's approval field shows "Approved". 

[Community Alums]

 The rest is really based on your flow and what you want. this should get you through.