Flow Designer: Requested Item remains active after completion of the flow

[f_iwanowski]

Hi everyone,

I am currently working on a flow with Flow Designer. The purpose of the flow is to catch input from variables on a requested item and update data on configuration items with the input of our customers.

The flow is creating catalog tasks for specific fulfillment groups, depending on the item class.

This catalog task is the only manual step in the flow.

The flow is starting and everything is being carried out nicely. My only problem is:

If the manual task is cancelled, I am setting the current stage "fulfillment" to error (IF catalog task is closed incomplete -> current stage is set to error), but the requested item remains active.

Am I missing something here?
I already tried the flow logic "End Flow" in my if/else branches, but this is not working as expected.

Thanks in advance for any type of help.

[Mark Manders · Accepted solution]

What does your flow say it should do with the RITM once the task gets to that state? 'End flow' will just end the flow and will not update the RITM. What are you expecting and where is that configured?

[f_iwanowski]

Hi Mark! Seems as if we have discovered a lack of knowledge here...

Thank you for the push into the right direction.

I explicitly modeled the update of the requested item record, setting the state to "closed incomplete".

That does the job. Thank you very much!