How to use Azure DevOps Personal Access Token as an authentication type in REST API

[Swapna Abburi]

Hi,

I am trying to use REST API to create a work item in Azure DevOps from ServiceNow. The API works fine using Personal Access Token(PAT) in postman. Any idea how I can use PAT as an authentication type in ServiceNow Outbound REST message.

[Swapna Abburi · Accepted solution]

It worked by creating a Basic Authentication credentials in ServiceNow with User Name as my AD/Network ID and password as Azure Personal Access Token (PAT).

[Aindrila Mondal]

Hi Swapna,

Hope you are doing well!!!

I need to achieve the same thing. Can you please help with the info that what do you mean by 'setting the username with AD/Network ID" does that mean the username on ServiceNow side should be the token name of the PAT from azure devOps side.

Thanks in advance,

Aindrila

[anitha0887]

Hi @Swapna Abburi 

Thank you for your insight, i have tried as you said like user name is AD and password is PAT, its worked fines, however after 30 days i tried to create incident in servicenow , did not reflect into azure devops work item because of PAT(token) has expired .how can i refresh token  automatically as soon as its expired .did you have any  token expired issue by any chance.

[Swapna Abburi]

@anitha0887 
Usually Personal access token has a shorter validity. Once it is expired, a new one has to be created. I used PAT only during POC. Later, I switched the authentication using OAuth configuration which has 2 years Validity for client secret. Hope this information helps.