Issue with Decision Builder in Sub-flow - Limited branches Returned

[Hitesh_Mourya]

Hello All,

I'm currently facing an issue with the Decision Builder in ServiceNow. I have a total of 122 rows in the Decision Builder that contain catalog items as a condition, which are used to populate the task description, short description, and assignment group for catalog tasks. However, when I call this Decision Builder in Sub-flow, it only returns 95 or 96 branches instead of the expected 122.

I've already checked the property named "sn_flow_designer.max_decision_branches" which is set to 175, and I even changed it to 225, but the result remains the same, consistently showing only 95 or 96 branches.

Is there any other specific property or setting that I need to enable to ensure that all 122 branches are returned?

Any assistance or guidance on this issue would be greatly appreciated.

[Bimschleger]

Very unusual, especially if you’ve already updated that setting.

We’ve seen customers use decisions without branches for 1000+ rows, and obviously have the property in place for our suggestion when using branches.

If that’s not working for you, I recommend contacting Support

[KhadarBhasha]

Hi 

Please make sure all rows in your Decision Table are configured with unique conditions. Duplicates, empty conditions, or invalid configurations could cause some branches to be skipped.

Thanks