Open REQITM with sn_sc.CartJS not possible with reference fields

[Eckhard]

Dear all,

I have implemented a workflow logic attached to a catalog item to collect the variables of a requested item (I call it parent) and use them to open a new request/requested item (child) and "copy" the variables to the new REQITM.

This works perfect with sn_sc.CartJS and I can fill the variables in the new child REQITM as long as they are standard text.

But now I have a reference field in my parent and also in my child.
I can pick the sys_id of the selected value from the reference field in the parent.

But the reference in the child stays empty.

I create the variable set as you see below:

// my_switch is the reference variable of the parent REQITM and has the sys_id
// which_switch_child is the refernce variable in the child REQITM
var cart = new sn_sc.CartJS();
cart.empty();
var my_variables = {"var1":my_variable1,"var2":my_variable2,"which_switch_child":my_switch};
var request = {
                    'sysparm_id': cat_item,
                    'sysparm_quantity': quantity,
                    'sysparm_requested_for': myID,
                    'variables': my_variables
                };
cart.addToCart(request);
var checkoutInfo = cart.checkoutCart();
...

Do you have an idea?

Many thanks

Best regards

Eckhard

[Kristen Ankeny]

Do both reference fields have the same backend name and are they pointing to the same table? Is there any difference in the configuration of the variables?

[Eckhard]

Hi,

both are pointing to the same reference table cmdb_ci_ip_switch. The name of the variables is different which should not have an impact, because the target variable name is defined in the "my_variables" json string ... or not?

[Kristen Ankeny]

In that my_variables, are you explicitly setting the attribute for the switch to the name of the target variable with the value from the source variable?

[Eckhard]

Yes,correct.