Some RITMs generate workflow in double.

Luiz Lucena
Mega Sage

‎10-13-2023 08:16 AM

Hi there, 

We are noticing a strange behavior (currently only in our DEV instance, phew!) with some Requested Items. 
They are generating two workflows! 
We created a custom form for New Hire request, that workflow is fine, from there we call other workflows, for example, new laptop, email account creation, software request, application access, etc. 
Everything was running as expected since 2018, but the last few days I noticed this strange behavior in DEV.
Screenshot 2023-10-13 at 11.02.17 AM.png

 

My initial thought was something related to Utah Path 7 that was installed last weekend, but in our TEST instance, updated to Utah Patch 7 in the same weekend as DEV, this issue doesn't happen. 

So, it might be something in development yet, but we have not found anything so far. 

Anyone have any clue?

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2 REPLIES 2

Shruti
Mega Sage
Mega Sage

‎10-13-2023 09:39 AM

Hi,

Navigate to Workflow > Administration > Workflow versions

Filter by Table  = Requested Item

Search with the Workflow name ATC - Access Request. There should be one entry which should be published (published = true)

 

 

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Luiz Lucena
Mega Sage
In response to Shruti

‎10-13-2023 11:00 AM

hi Shruti, 

That's fine here, we have only one published version of each.

 

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