Tigger a workflow by Incident Opened time

Reddy
Kilo Sage

‎12-18-2023 02:38 PM - edited ‎12-18-2023 02:39 PM

Hello,

 

I need to trigger a workflow only if an incident is opened between 5 PM and 8 AM. How can I achieve this?

 

Thanks 

SR

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Jean-Emmanuel
Tera Guru

‎12-18-2023 03:31 PM

Hello @Reddy , 

To meet your specific requirement, consider the following steps:

  1. Create an event in ServiceNow.

  2. Develop a scripted business rule that triggers the event creation if an incident is created between 5 PM and 8 AM. Ensure that the event includes the incident's sys_id as a parameter, allowing seamless integration with subsequent workflow steps.

  3. Establish a flow designer or workflow process that is triggered upon the creation of the event record. 

If any of these steps require further clarification, please feel free to let me know. Your satisfaction is our priority.

 

**Please mark my answer helpful or correct if it applies 😉. 

 

Thank you!
JE

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