Write a workflow to update a field

[Nalleru Pavani]

'A' is a field on the incident table which will update the parent group of the assignment group. On the groups table if I change the parent of any assignment group it should reflect on the incident table also in the field A.

How can I write a flow designer for above use case?

[Jon23]

Hi @Nalleru Pavani

You will want to trigger your flow on Group[sys_user_group] parent changing.  Your flow would then update all Incident where 'A' is previous parent value.  For example:

[Nalleru Pavani]

Hi @Jon23 ,

This did not work for me.

Just to reconfirm A is a field on the incident table. It should get updated with the new value if the parent of assignment group is being changed.

Attaching the screenshots of my flow.

Action 1:

Action 2:

Action 3:

[Jon23]

Hi @Nalleru Pavani 

Your step2 looks like you dot walked to the parent value.  What you need is the field name i.e. 'parent':