On-Call User has two shifts at once

Neelp
Tera Contributor

‎03-09-2024 08:40 PM

Hey,

I have a team of 10 members and three different shifts.
e.g.
Morning: 7-15
Middle: 8-16
Evening: 9:17

I created the on-call shifts so that I have one member assigned to each shift, but sometimes User1 is assigned to Morning AND Middle. How can I set it up that User1 can not get assigned to two on-call shifts on one day?

 

Thank you in advance!

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Srikar Prasad
ServiceNow Employee
ServiceNow Employee

‎03-14-2024 05:55 PM

I don't think there is any out of the box solution for this . Your best bet (without any customization) is to look at team calendar in workforce optimization before publishing and resolve any on-call shift overlaps. Also, submit an idea for the on-call product, so that it can be prioritized in the future, 

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Sumanth16
Kilo Patron

‎03-14-2024 08:08 PM

Hi @Neelp ,

 

Please refer below thread:

https://www.servicenow.com/community/developer-forum/on-call-schedule-with-multiple-spans-and-rotati...

 

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

 

Thanks & Regard

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