Cad file Errors

SukhwinderS
Tera Contributor

We have cad files in production instance using Nuvolo. Now we are replacing WSD and want to use existing cad files. but getting errors.

this cad files were working perfectly but after updating the instance these cad files not working. Showing an internal error occurred. Please contact the support.

1 REPLY 1

Johnny Stone
Tera Contributor

For Xanadu, we had the same issue. We had to add .geojson to the allowed attachment lists. There is a setup job that runs when you import. When we accessed the error logs for that it said the file was being blocked. The file type was needed as an exception before. Just make sure that allowed file types include that and dxf/dwg.