How to change assignment groups in the Agent workspace for sctasks

Adam Stamp
Tera Contributor

There is no field for the assignment group on SCTasks in the Agent workspace.

Therefore how can this be updated in the workspace if it needs to be transferred?

3 REPLIES 3

Mohith Devatte
Tera Sage
Tera Sage

Hello @Adam Stamp ,

Go to native view of the instance

open any catalog task 

then do form layout where you can select the view as workspace view and bring in your fields to be on the form in workspace view

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PLEASE MARK MY ANSWER CORRECT IF THIS HELPS YOU

Got the same thing with incidents in the workspace, but i dont have the workspace View?

Does this need to be setup or should it be out of the box?

 

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@Adam Stamp workspace view comes OOB