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‎07-18-2022 01:51 AM
I am trying to add UI action on Service operation workspace -Incident table. Should I add it on ITSM workspace OR IT service operation workspace
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‎07-18-2022 02:00 AM
Follow below article to achieve the same:
Aman Kumar

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‎07-18-2022 02:00 AM
Follow below article to achieve the same:
Aman Kumar
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‎07-18-2022 02:00 AM
Hi,
please create the UI action in the scope in which the table is present?
Any challenge in that?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-19-2022 04:56 AM
Yes created the UI action. Actually I am trying to de the replicate the incident form same as in the incident mangment for service opertion workspace.
1.There is alredy UI action present in global level. still I have created new in scoped application with workspace chcek box true and few function replacement to support workspace client script. is it correct ?
2. There is global client calling level script include present for UI action visibility for incident table and which is using another global client callable script include.
Should I duplicate these script include in my scoped application ? or how i can use?
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‎07-20-2022 06:30 AM
Hi,
if your script include is in global scope and accessible from all scopes then you can invoke it.
If you are in scoped application then better create UI action in that scope.
regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader