How to generate QR code for ServiceNow visitor records?

Vidhyavathi Kot · ‎07-26-2022

Hi Team,

I have a requirement in WSD(workspace service Delivery) . In that I have visitor management application, i need to generate QR code for each Visitor record. Could you please help me how to generate the same ?

Thanks in advance

stefanoperinott · ‎07-28-2022

Hi,

in the visitor registration process, you can send a notification to the guests that contain QR Code, like in the image below:

To do that, you can use flow designer to generate the email notification with the desired (automatic generated) QR code that contains the desired data.

To generate the QR code, there are several ways: for example, you can use the Chart Google APIs (here an easy tutorial on how you can use it) to generate a string like this one:

<img src="https://chart.googleapis.com/chart?cht=qr&chl=[your visitor registration sys_id]&chs=180x180&choe=UTF-8&chld=L|2" alt="">

The data that you specify in the 'chl=...' field will be the data that you can use to generate actions as soon as the QR code is scanned.

Hope this helps.

Let me know if you need further details on this.

Stefano

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Community Alums · ‎09-01-2023

Hi, I saw this discussion that I found interesting and I have several questions. I have also a project with WSD visitor management.

1. My first question would be to @Vidhyavathi Kot is there an application for visitor management that we can install on an android tablet? Or do we have to develop the app?

2. For @Appli @stefanoperinott or anyone who can help :). Our customer will use WSD visitor management with two differents scenarios. The scenario that I am interested in is a visit of a showroom or event that will require a QR code for the guest in order to have access. Steps are as follow:

a. The guest will register for a specific event

b. He will receive an email with a QR code.

c. He will go to the event and will have to scan his QR code on the Android tablet with the WSD application that will be inside a terminal.

Do you confirm that the solution shared above with the QR generation, will help in my project?

What will be the behavior of the application when the QR code is scanned?

Thank you in advance,

Mamadou