Not able to sync the location in Workplace Calendar Synchronization

[An Le]

Hi Everyone,

Currently I am having a problem with Calendar Synchronization. I configured the connection between SNOW and Microsoft Exchange. However, I am not able to sync the location, I always got this error message :com.glide.communications.ProcessingException: Problem retrieving authentication profile

I think I configured everything correctly because I am able to reserve a room on WSD portal and that reservation request also appears on outlook calendar. But the reservation on Portal stuck at awaiting confirmation state forever even when the room accepts the reservation request on Outlook.

[Kiran Kumar2]

Hi,

Have you resolved this issue?

I am also getting same error. it would be great if you share the solution if you fixed it.

Regards

Kiran

[pavankumarbjr]

Hi,

Check if there is an issue with client secret at webhook registry. Try looking for error in logs mentioning client secret. If infact that is the issue, try regenerating the client secret at webhook registry record, and regenerate the subcription,

[Veera6]

look for calendar configuration get oauth token. Create new calendar provider and Reservable synch configurations.

[An Le · Accepted solution]

Hi, I found out that there are multiple scheduled jobs not working.

please check

https://[yourinstance]/sysauto_list.do?sysparm_query=sys_scope%3D23a52118c3231010e272a2ceea40ddd1%5EORsys_scope%3Dab1889e6db6cb700308ddd384b9619e0%5Eactive%3Dtrue&sysparm_first_row=1&sysparm_view=

[Astha5]

What scheduled jobs were not working how you fixed them?

Thank you,

Astha Chaubey