Visitor Management : Restrict visitor limit for a location

[mehtaaaksha]

Hi everyone,

We have a requirement in ServiceNow Workplace Service Delivery / Visitor Management and would like to know if there is any out-of-the-box (OOTB) functionality to support it.

Our requirement is to enforce a daily visitor capacity per location:

• Display a warning message to the host once 50 visitors have been registered for a location on a given day.
• Prevent any further visitor registrations once the total reaches 70 visitors for that location.
• The validation should also consider the number of visitors being registered in the current request. For example, if 65 visitors are already registered and a host attempts to register 10 more visitors in a single registration, the request should be blocked because the total would exceed the limit of 70.

We would prefer to achieve this with minimal customization.

Has anyone implemented a similar requirement? Is there any OOTB feature, property, or configuration in WSD/Visitor Management that supports location-based daily visitor capacity limits, or is customization (e.g., Business Rule/Script Include/Flow) the recommended approach?

Any guidance or best practices would be greatly appreciated.

Thank you!!

@_raj_esh @Tanushree Maiti 

[_raj_esh]

Hi @mehtaaaksha 

As per my knowledge currently no OOTB feature for your requirement. 

Minimum customization will be a business rule, following as an example. Replace fields as per your requirement/Instance.

(function executeRule(current, previous) {

    var WARNING_LIMIT = 50;
    var MAX_LIMIT = 70;

    var location = current.location;
    var visitDate = current.expected_arrival;

    if (!location || !expected_arrival)
        return;

    var ga = new GlideAggregate('sn_wsd_visitor_visitor_registration');
    ga.addQuery('location', location);
    ga.addQuery('expected_arrival', expected_arrival);

    // ga.addQuery('state', '!=', 'cancelled');

    ga.addAggregate('COUNT');
    ga.query();

    var currentCount = 0;

    if (ga.next()) {
        currentCount = parseInt(ga.getAggregate('COUNT'), 10);
    }

    var newTotal = currentCount + 1;

    if (newTotal > MAX_LIMIT) {
        gs.addErrorMessage(
            'Maximum visitor capacity of ' + MAX_LIMIT +
            ' has been reached for this location on ' +
            expected_arrival.getDisplayValue() + '.'
        );

        current.setAbortAction(true);
        return;
    }

    if (newTotal >= WARNING_LIMIT) {
        gs.addInfoMessage(
            'Warning: Visitor count for this location is ' +
            newTotal + '. The warning threshold is ' +
            WARNING_LIMIT + '.'
        );
    }

})(current, previous);