Hi everyone,
We have a requirement in ServiceNow Workplace Service Delivery / Visitor Management and would like to know if there is any out-of-the-box (OOTB) functionality to support it.
Our requirement is to enforce a daily visitor capacity per location:
- Display a warning message to the host once 50 visitors have been registered for a location on a given day.
- Prevent any further visitor registrations once the total reaches 70 visitors for that location.
- The validation should also consider the number of visitors being registered in the current request. For example, if 65 visitors are already registered and a host attempts to register 10 more visitors in a single registration, the request should be blocked because the total would exceed the limit of 70.
We would prefer to achieve this with minimal customization.
Has anyone implemented a similar requirement? Is there any OOTB feature, property, or configuration in WSD/Visitor Management that supports location-based daily visitor capacity limits, or is customization (e.g., Business Rule/Script Include/Flow) the recommended approach?
Any guidance or best practices would be greatly appreciated.
Thank you!!
@_raj_esh @Tanushree Maiti
