workplace reservation approval

[marcn]

found a lot of posts on this topic but no robust solution so trying again

hi community

I am trying to setup workplace reservation approval and want to make "managed by" and "managed by group" on Room record to approve the room reservation.

I created a performer criteria for that but in the workplace approval definition ->  workplace approval configuration --> this new performer criteria is not available to be selected.

In workplace approval configuration -> approvers -> performer criteria with "is dynamic" = true are not showing

what is missing ?

thank you!

[Tanushree Maiti]

Hi @marcn 

Already The ServiceNow® Workplace Case Management application provides the following default Approval options:

• Manager
• Workplace location managed by
• Workplace location managed by group

refer: 

Configure Approval options 

Add a workplace approval configuration 

Approve a reservation 

View or update reservations 

[marcn]

not sure if that works for workplace reservations as well, will check that out
thanks

[_raj_esh]

Hi @marcn 

Initially i have tried with performer criteria and it did not work for approval. What i did was creating a record in sn_wsd_core_approval_definition and then using user criteria.

Hope it helps. 

[marcn]

thanks @_raj_esh 
can you shed a bit more light on how you did it?
in my case, different rooms have different owners/ managed by groups
I find it hard to visualize this solution in the way you mentioned.