Workplace Room reservations creating 2 sets of approvals, one after the other

[D N]

Trying to figure out a solution for this issue when reserving a room. Workplace reservation triggers 1st approval as expected. Then less than a min later that 1st approval record state changes to "No Longer Required". Then a new 2nd approval record is created. After approving the 2nd approval record, everything behaves as expected.  Any ideas?

[Satishkumar B · Accepted solution]

Hi @D N 

The issue with duplicate approvals in Workplace Room reservations may stem from a business rule, workflow, or script that triggers an additional approval under certain conditions:

1. Review Business Rules and Workflows: Check for any business rules or workflows that might automatically update the state of the first approval to "No Longer Required" and create a new approval.

2. Check for Custom Scripts: Look for any custom scripts or logic that could cause this behavior.

3. Verify that the approval policies are correctly configured and not set up to trigger additional approvals unnecessarily.

…………………………………………........................................................................................
Mark it helpful 👍and Accept Solution ✅!! If this helps you to understand.

…………………………………………........................................................................................