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What's New Popular Posts Community Highlights Discover Community Events More The latest in Community Posted by jordancbaron Stirring Things Up: September's Community Cafe Welcome to the September Community Cafe! We may be a little late pouring this month... Read More Posted by jordancbaron CreatorCon is Coming to World Forum Chicago! Hey, ServiceNow Community! Clear your calendar for September 18, 2025. You won’t wa... Read More Posted by ServiceNow Unlock your Skills with ServiceNow University & Professor Idris Meet Professor Idris -... Read More Posted by laurenmcmanamon Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Posted by jordancbaron Register for TechNow, Live Code, and More: July’s Community Cafe For over a year, the C... Read More Posted by Earl Duque ServiceNow Developer Advocates AMA #1: Inside Scoop and Career Hacks! The ServiceNow Develop... Read More Posted by laurenmcmanamon Podcast: Break Point - Build Agents Have Entered the Chat! Welcome to Break Point... Read More Posted by jordancbaron Missed Knowledge and CreatorCon 2025? Here’s How to Catch Up Missed Knowledge and C... Read More Posted by ServiceNow From bold ideas to bold transformation: a Knowledge 2025 customer success recap Keep the Knowledge 202... Read More Posted by Earl Duque Yokohama Content Archive Your Yokohama release is here! The Developer Advocate content is being done differe... Read More Posted by Kristy Merriam Playbook Localization in Yokohama: Making Global Workflows Effortless Playbook Localization ... Read More
Popular Posts Posted by Patrick DeCarl1 Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights Selva Arun Specialist ServiceNow SQL Server Discovery Troubleshooting: The Hidden TCP Port Issue!! Summary: This knowledg... Read More Selva Arun Specialist Can we apply CMDB DATA Manager policies on the Non CMDB CI table? Hi Community, I have a... Read More Rampriya-S Specialist Auto-Label Blocked Stories in Agile Visual Task Board (VTB) Hi everyone, When work... Read More Selva Arun Specialist Understanding WAP and WLC Discovery in ServiceNow: A Real-World Investigation When 500 Access Points... Read More Selva Arun Specialist Manual Certificate CI Creation in ServiceNow!! Manual Certificate Configuration Item Creation in ServiceNow A Complete Guide for S... Read More Rampriya-S Specialist Zurich Release: New Products, Smarter Building Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist The Countdown is on! Less than 2weeks to the Nigeria ServiceNow Developer Meetup (Lagos & Online) Zurich Release: New Products, Smarter Building Thought Yokohama was the grand final... Read More Tosin D Specialist RSVP Now – Join Us for the Nigeria ServiceNow Developer Meetup (Lagos & Online) Dear Community Member,... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online LOSN: Unlocking the Power of ServiceNow Zurich Release—What's New in IT Service Management (ITSM) Hosted by Lolita Honkpo 15 Sep, 2025 08:00 AM PDT Event Details Online LOSN: Unlocking the Power of ServiceNow Zurich Release—What's New in IT Service Management (ITSM) Hosted by Lolita Honkpo 15 Sep, 2025 08:00 AM PDT Event Details Online ServiceNow San Francisco SNUG and Optional Pre-SNUG Workshop on September 15th! Hosted by Alison Thornton 15 Sep, 2025 09:00 AM PDT Event Details Online Vibe Coding with ServiceNow Build Agents Hosted by Robert Ninness 15 Sep, 2025 03:00 PM PDT Event Details Online Ask the Experts: ServiceNow-to-ServiceNow Integration Methods Hosted by Allen Andreas 16 Sep, 2025 08:00 AM PDT Event Details Online LOSN: What’s new in the Zurich release for Integrated Risk Management (IRM) and Privacy Management Hosted by Lolita Honkpo 16 Sep, 2025 08:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

Is there a way to use a FILTER operator in a PA formula indicator?

Hello, I'm being asked to calculates the average actual duration of stories, excluding the longest 15% to reduce the impact of outliers. in Excel, of course, I can create a formula like this: =AVERAGE(FILTER(data range, data range<= PERCENTILE.INC(da...

  • Question

need help with scripting

I am trying to auto-populate names in my service catalog record producer. Pulling from the client table to the appt table that I created. I am not using the sn appt table. I have created a catalog UI policy when a change occurs, and Script include fo...

  • Question

Service Mapping query

Hello everyone,I have a quick question regarding Service Mapping implementation. Our MID Server is hosted on-premises, while the entry point for the service is a SaaS platform URL. I’d like to understand what requirements or configurations are needed...

  • Question
  • Service Mapping

CMDB updates and reconciliation behavior

Hello!I have a scenario with two data sources:Source A -> Reports on the operational status of a CISource B -> Reports additional details about the CI, but does not provide lifecycle/operational status informationHere’s what I’m seeing:Source A last ...

  • Question

Faceted Search Widget Showing Duplicate Knowledge Bases in Different Languages

We are experiencing an issue with the Faceted Search widget in Service Portal where Knowledge Bases (KBs) appear twice in the filters—once in English and once in Dutch. However, when selecting either version, the search results always show only the E...

  • Question

Resolved! How to revise for the CIS-discovery exam

Hello everyone,I wish to learn revision tactics to read for my CIS-DISCOVERY exam in a couple of weeks and i can see there is no e-book for the course, does anyone have tools that can help?

  • Question

Resolved! Drag & drop attachment for all catalog form

As a Service Portal user, I want the ability to drag and drop files directly onto catalog item request forms, without needing to open browser dialogs. This functionality should be available across all catalog items through a common configuration, not...

  • Question

Microsoft Azure SSO integration with ServiceNow Test Connection Issue

Hi Team, While doing test connection in the Microsoft Azure SSO integration related identity provider in ServiceNow, I  am getting the below mentioned error message and unable to complete the test connection part. Please check this issue and provide ...

  • Question
  • Continual Improvement (CIM)

Unable to login to the instance

My developer instance https://dev230501.service-now.com/  I'm unable to login to my instance its showing incorrect details though my details were correct. And also showing Verify your identityEnter the code sent to your email adXXX@example.combut thi...

  • Question

Assistance Need for Portal search with Number

  How to configure the global search bar with INC numberThe result is coming in form view       but we need the ticket viewPlease assistThanks,

  • Question

Copy attachments to RITM record created through inbound action

Hi Team, I have created an onbound action in sc_request table and itis creating the RITM catalog item and I have to copy the attachments records which are given in email to RITm but it is not happening. Can someone help me with this if there is anyth...

  • Question

How to color VTB Card background

Hi, Is there any way to color the VTB Cards background in the VTB Board based on certain conditions?

  • Question
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