ServiceNow Community

Your Content Deserves Better: Choosing the right format for the max impact

Hi Community! This blog post is for those who are interested in content creation and for those who are interested in how to determine what format your content should be in. I’ve spent years creating content across every platform imaginable, and...

blog

TPRM- Vendor Risk Scoring Calculation

Does anyone knwo how does the Vendor Risk Score works:Question 1: Does the third party risk area scores feed into third party components and then to third party risk score? or is it the other way round?Question 2: Is it possible for vendor risk score...

Question

Issue with NowAssist Agent Deployment on Client Instance

We have successfully developed a NowAssist agent in our instance, which utilizes the native file upload tool to process responses based on a five-page Word document. The agent, with its detailed instructions, functions perfectly in our environment. H...

Question

Robotic Process Automation (RPA): Initial Setup

Hi, I wanted to learn about RPA and started with this first course, "Robotic Process Automation (RPA): Initial Setup". It stated it would take 2 hours to complete but there were only 5 minutes of slides. There are no real instructions on how to ins...

Question

Rate Model explained with simple example

In ServiceNow PPM, Rate Models are used to define the cost rates for resources working on projects and demands. Rate Models help calculate the costs associated with resources based on their roles, skills, or other factors. Rate models can be useful ...

Article
PPM
Rate Model
Strategic Portfolio Management

change state of incident

write a back ground script to set incident to resolve state while change priority to 5 to 4 and set assignment group to “network” in ServiceNow

Question

Which Flow/script is being used to create records in the "sn_cg_content_request" table?

Which Flow/script is being used to create records in the "sn_cg_content_request" table? @SmritiGupta

Question

Domain creation once account created - want to handle as part of customer order in telco OMT

Hello Team, I want to create domain as part of customer order whenever any new account is getting created.What is the best practice to create domain.what should we first create, is it domain or account?As per my understanding for creating customer or...

Question

Need to understand the configurations related to localization framework for Knowledge Articles

In localization framework, after publishing the translation task related to Knowledge article, the Draft version of knowledge article is creating for translated version. Just need to understand from where the configuration is done for the knowledge a...

Question

need help with scripting

I am trying to auto-populate names in my service catalog record producer. Pulling from the client table to the appt table that I created. I am not using the sn appt table. I have created a catalog UI policy when a change occurs, and Script include fo...

Question

[Article] How to Create Flow Designer for Catalog Item in Servicenow

Step-by-Step Tutorial: How to Create a Flow Designer Workflow for Catalog Items in ServiceNowAre you tired of repetitive manual steps when processing service requests in ServiceNow? If you want to save time, eliminate manual hand-offs, and deliver a ...

Question

Cluster license assignment preference management

In the latest Zurich release of SAM Pro, ServiceNow introduced a new feature called Cluster License Assignment Preference Management. This feature offers a simple and intuitive way for SAM Managers to configure how software deployed on clusters shoul...

blog

SNAF Capstone project - Task 3

I wonder if someone could help me. I'm trying to verify Task 3 in my Capstone project but i keep getting this error when i try to look up the workflow execution: Flow reports not available. Check system property com.snc.process_flow.reporting.level....

Question

Platform Analytics Academy - September 17th, 2025 - "Ask the Experts"

Join us on September 17, 2025, at 12:00 PM Eastern Time for a dedicated live session where we’ll answer your questions about Platform Analytics. This is a first-come, first-served opportunity, so we encourage you to prepare your questions in advance....

blog

"Your access request is invalid" error from servicenow mail

I tried adding my organisation using the Request to Add Your Organization option in ServiceNow to get a voucher, but I received the mail with message: ServiceNow University – Your access request is invalid.

Question