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What`s New Popular Posts More The latest in Community Posted by laurenmcman Introducing The Developer Passport: Brazil Release Preview Introducing The Develo... Read More Posted by laurenmcman Catching Up on Developer Passport: Australia (Before Brazil Drops)   Catching Up on Devel... Read More Posted by ServiceNow Incident: Developer Site Restored and PDI Availability Issues Update: July 27, 2026 ... Read More Posted by ryanyong From Development to Production: Ask ServiceNow's AI Experts Anything Hey everyone, I'm Ryan... Read More Posted by ServiceNow Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Posted by Earl Duque How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Posted by ServiceNow How to ask a great question in the Community The ServiceNow Community thrives on questions. When you ask a clear, focused questi... Read More Posted by sujitkhasnis How to Identify, Sponsor, and Scale the Right Agentic Use Cases I've watched smart tea... Read More Posted by SamirD ServiceNow builds the trust layer for Autonomous AI with NVIDIA OpenShell At Computex this week,... Read More Posted by laurentapia The #BuildMoreWithBuildAgent Challenge: Meet the Outstanding Apps The #BuildMoreWithBuil... Read More Posted by Jay_Couture Introducing project Warpspeed: alpha sign-up is open If you were at the CreatorCon Keynote, you saw Warpspe... Read More Posted by Travis Toulson Australia: The release where AI delivers for developers Australia: The release where AI delivers for developer... Read More Posted by mchawla8 Stop Context-Switching. Start Building. ServiceNow EmployeeWorks is at CreatorCon. Stop Context-Switching... Read More Posted by laurentapia The Session You Need at Knowledge (Plus a Quick Ask) From Shadow AI to Sanctioned AI: One Session You Shoul... Read More Posted by DanielCordick I Work for a ServiceNow Partner, and This Is My Plan at Knowledge 2026 I Work for a ServiceNo... Read More Posted by Paulsylo An MVP's Guide to Knowledge 2026 Hello all! With Knowledge 2026 around the corner, I am very excited to meet you all... Read More Posted by Phil Swann Jeeping4Community: My Advice for Knowledge and CreatorCon 2026 Hey there. I'm Philip ... Read More Posted by sachin_namjoshi Knowledge 2026: What I’m Actually Focusing On (and Why It Matters) Knowledge 2026: What I... Read More Posted by MS25 I work as a ServiceNow Architect, and this is my plan at Knowledge and CreatorCon I work as a ServiceNow... Read More Posted by jordancbaron Add the Vibe Code Lounge to your Knowledge Agenda! The Vibe Code Lounge at CreatorCon Is Exactly What It ... Read More Posted by jordancbaron Hidden Agenda Gems: CreatorCon Sessions You Should Know About These Community Pavili... Read More Posted by Travis Toulson Find Your Squad: The CreatorCon Hackathon is Tuesday, 5/5 Find Your Squad: Creat... Read More
Popular Posts Posted by patrickdeca Does business rules still fire when creating a project from template? I have a simple insert... Read More Posted by Kyle Wiley Dot walking through multiple tables in client script I am trying to dot walk through multiple tables in an ... Read More Posted by Community Alums Is there a way to view the sprint that are closed in Agile Module Hi, There is ask where... Read More Posted by Sachin Pratap S CA Spectrum Connector Definition Hi, We are planning to integrate CA Spectrum with ServiceNow to pull events as part... Read More Posted by mike2agk Exclude/stop the Insert/Creation or update of CI's based on Name during Disocvery All, Do we have a way ... Read More Posted by kendall_lin Time Card & Time Sheet Qs - Approval and Related List Display Hello,My organization ... Read More Community Highlights George_1 Specialist How to Disable Virtual Agent for a Specific Service Portal I have Virtual Agent e... Read More George_1 Specialist Virtual Agent Routing to Different Queues Based on Portal To route Virtual Agent... Read More Prasanna_Patil Specialist Content migration approach Hi All, We want to migrate contents from client intranet to newly built servicenow ... Read More George_1 Specialist Virtual Agent routing to different live agent queues based on portal I have virtual agent e... Read More Tejas Adhalrao Specialist Enhancing the ServiceNow My Approvals Widget -Implementation & Code Hi Community, In one o... Read More Tejas Adhalrao Specialist How to set Dynamic Default Value for Month Interactive Filter in ServiceNow Dashboard I have a ServiceNow da... Read More Its_Azar Specialist ServiceNow Australia: Read-Only Fields Got way Better. One small but useful change in the ServiceNow Australi... Read More Its_Azar Specialist Integrating via Windows Credentials Hi All For an integration we are supposed to use an windows credentail to connect t... Read More Discover Community Community Central Just joining the Community? Start by exploring Community Central to discover all the different corners of the ServiceNow Community and see how you can get involved. Learn More Product Hubs Looking for details on a specific ServiceNow product? We’ve got you covered. Dive into our extensive product hubs, packed with all the information you’ll need. Learn More Community Events Join Community events like Developer Meetups and Ask the Experts to connect with ServiceNow enthusiasts, share experiences, and network both locally and virtually! Learn More User Groups User Groups (SNUGs) offer an opportunity to connect with fellow ServiceNow enthusiasts in your city or region, bringing together people with shared interests and experiences! Learn More Upcoming Events Online ServiceNow Chargeback Special Interest Group Hosted by Mayleen Fitzcha 19 Aug, 2026 05:00 AM PDT Event Details In person ServiceNow Exchange: Autonomous IT Academy- Hybrid Service Mapping with Tag-Based & Machine Learning Hosted by ServiceNow 19 Aug, 2026 08:00 AM PDT Event Details In person Live Webinar | The Winners’ Panel: The Best Employee Experiences of 2026 Hosted by Sandra Robles 19 Aug, 2026 08:00 AM PDT Event Details In person ServiceNow Exchange: Platform Analytics Academy - Adopting the new Platform Analytics Experiences Hosted by ServiceNow 19 Aug, 2026 09:00 AM PDT Event Details In person ServiceNow Exchange: Platform Academy - Building Dynamic Playbooks Hosted by ServiceNow 20 Aug, 2026 09:00 AM PDT Event Details In person The Human Side of AI Adoption with Kelly Paulette Hosted by jasminecole 20 Aug, 2026 10:00 AM PDT Event Details Join the Community Welcome to the lively and ever-growing ServiceNow Community! Whether you're a newcomer or just looking for a quick refresher, we're here to support you every step of the way. Grow together Tap into Community to unlock real-time opportunities for support and growth. Unlock Potential Connect with others Elevate your expertise and deepen Community connections, whether online or in person. Find an Event Join a group Dive into countless groups across our Community and let your voice be heard. Find a Group Become an expert Boost your expertise, elevate your reputation, and connect with top professionals in the ecosystem. Build Your Reputation

Community activity

ServiceNow AI Gateway: Securing the Next Phase of Enterprise AI

Enterprise AI Agents are maturing. AI Agents are no longer confined to a single application or platform. They are discovering tools, invoking MCP servers, and executing actions across environments. This development is often occurring faster than gove...

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  • Risk Management

Deep Dive: Knowledge Center - Gaps & Duplicates

A Deep Dive look at Knowledge Center's Gaps & Duplicates features This Platform Academy continued a 3 part series breaking down the features of Knowledge Center that started with Article Optimization last session, and will continue with Health Score ...

  • Article

My PDI instance is down - HELP ServiceNow !!!

Please help me recover my PDI dev382494.I have used it yesterday now its showing 3 days and 18 hours offline - can you please check it.  @glideFather @Servicenow  

  • Question

Recommended approach for vendor commitment-based SLAs - incidents

Hi ServiceNow Community,I am looking for guidance on the recommended CSDM model for vendor-specific commitment-based SLAs for incidents.We have multiple vendors supporting different business applications and infrastructure CIs. The same vendor may su...

  • Question

Exam Price List

HelloWhy i can not find price list for the exams  ? CSA, CIS, CAD cost 150$ or 300$ ? 

  • Question

Import Set Data Retention – 7 to 30 Days

Hi  , We have a requirement to retain Import Set staging data for 30 days, while keeping the standard 7-day retention for other Import Sets.The OOB Import Set Deleter currently uses ImportSetCleaner() with a 7-day retention. If we change it to 30 day...

  • Question

Correctness Health Metric

System: XanaduI am new to CMDB and would appreciate some guidance.I was slowly confirming Stale CIs were decommissioned or not, previous day, came in today and the report was missing even though there are some that are still stale that I did not move...

  • Question

Survey fields cannot be made read-only

I'm unable to make certain survey fields read-only when they are accessed, as I do not want the client to change certain metadata fields that are just meant to be informative. Is there are a way to make certain fields read-only on the surveys?

  • Question

Resolved! ServiceNow + Genesys Cloud = Unified Experience - HELP

Hi guysHope you hearede about htis new Unified Experience Integration between ServiceNow + Genesys Cloud. We tried to install the new integration with the official implementation guide v. 2.6.1 from ServiceNow.  Now we are done, and we have at least ...

  • Question

Resolved! Force a custom view for Demands in Strategic Planning Workspace

Is there a way to force a custom view for the Demand [dmn_demand] records when viewed in the Strategic Planning Workspace?  For example, we found that the Enterprise Agile Configuration [sn_apw_advanced_eap_configuration] allowed us to force a custom...

  • Question

Catalog Item is visible under Taxonomy Topic but not appearing in Search

Hi Experts, We have developed a custom application in ServiceNow. Within the custom application scope, we created a Catalog Item and mapped it to a Taxonomy Topic. The Catalog Item is displayed correctly when we browse through the Taxonomy Topic.Howe...

  • Question

Resolved! AWS Service Graph Connector: Key Rotation Setup

***Posting this so that others don't have to experience this: Issue #1: The documentation isn't correct on the value that needs to be entered initially when configuring the key rotation. It states "Key rotation date. Set the value to the required key...

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