why we cant return object through script include ajax

hey when i share object/array  from ajax script include at that time it cant receive whole object/array at client side , to resolve that i have to first convert object/array in string using JSON.stringify() method and at client side i need to parse t...

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Suggestion for Impersonation in script

Hi All, Could you help to suggest as a best practice, which function should I use to impersonate in script? Option 1: As per Impersonate a user using a script - Support and Troubleshooting , But seems like this doesn't work in non-interactive session...

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how to use snc pwdUtils in onafter transform script in csm

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DPR and Version Management Understanding

Hello,In my personal instance, I installed DPR version with latest version that is applicable for Xanadú, Zurich and Yokohama versions.However,  I see "Version" option is not available as part of Release Planning option (as previous versions) and It ...

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How to know deleted records 

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Remove duplicate Additional comments appearing in REQ activities field form in SOW

Is there is a way to remove duplicate additional comments appearing in REQ activities field in SOW? I created a business rule that successfully adds the comments to the RITM form but when I add a comment in the REQ activities field, the comments appe...

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Looking for Junior ServiceNow Roles or Freelancing Opportunities

Hello Community,I have around one year of hands-on experience in ServiceNow, mainly in ITSM and ITOM modules, and I also hold the Certified System Administrator (CSA) and Application Developer(CAD) certification. After taking a short career break, I ...

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Send notification to On-call person instead of entire group

Is it possible to send notifications to a team's on-call person when their team is assigned an incident/task, as opposed to sending notification to the entire group? We're seeing a very high number of emails going to entire teams when their team is a...

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Advise for new person on service now admin

Hello, I am new to working with ServiceNow. Any advice on basic everyday task an admin should know starting out?

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BR not triggering after inbound action

Hi all,I'm struggling to get to a conclusion with this issue I have. I copied a BR that was created with an integration with PagerDuty. The requirement is that a PagerDuty incident should be created if we receive an incident in ServiceNow between the...

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• Incident Management
• On-Call Scheduling
• Service Desk

Agent Client Collector Deployment to collect software metering data

Hello all, We are currently testing deploying Agent Client Collector using Microsoft Intune. The main purpose of using ACC is to collect software usage data on Windows laptops. We have packaged the agent and have no problems installing and starting t...

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onchange caller autopapulate caller manager email and caller magagermobile number

function onChange(control, oldValue, newValue, isLoading) {if (isLoading) return;// If caller is cleared → clear manager fieldsif (!newValue) {g_form.clearValue('u_manage_email');g_form.clearValue('u_manager_mobile_number');return;}// Fetch Caller re...

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Not able to redirect to request record (incident) on mobile push notification

Hi,I’m implementing mobile push notifications for incidents assigned to users in ServiceNow (Yokohama version). The notification is successfully received on the mobile device. However, when tapping the incident number within the push notification, it...

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MID Server Status not going to up

At the end of Module 2, in the task ‘Validate the MID server’, the server status is stuck on ‘Down’.I am not authorised to restart the server.How can I change the server status from Down to Up?

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